Information about setting up your subscription

To create a subscription:<div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0"><div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0">1. Go to Vida Glow&apos;s website and click Shop in the top-left navigation panel.</div><div data-block="true" data-editor="2l5bh" data-offset-key="5qt8h-0-0">2. Once you&apos;ve selected a product, select Subscribe &amp; Save&#xA0;3. Select your delivery frequency and quantity, and click&#xA0;Add to Cart</div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0">You will also see the option to upgrade to subscription at checkout - last minute decisions are often the best decisions.Find more information <a href="https://ausnz.vidaglow.com/pages/subscribe-save" target="_blank" rel="noopener noreferrer">here</a></div></div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Signing up for a subscription

Information on how to swap products, adjust delivery frequency, or skip and reschedule orders.

How do I swap my subscription?<div data-block="true" data-editor="a8vlv" data-offset-key="eb7ll-0-0">1. When you&apos;re logged in to the customer portal, click&#xA0;Manage Subscription 2. Click&#xA0;Edit Options&#xA0;underneath your product 3. Click&#xA0;Swap for a different product&#xA0;at the top of the page 4. Make your selection and pick your delivery frequency 5. Click Confirm Swap&#xA0;to confirm the changes</div>Can I skip or reschedule my subscription?1. When you&apos;re logged in to the customer portal, click&#xA0;Manage Subscription 2. Click on&#xA0;View and Manage Order&#xA0;and then More Actions&#xA0;to find the reschedule or skip options.&#xA0; 3. Once selected, please confirm that you&apos;d&#xA0;like to skip your order.You will have the option to &apos;Unskip&apos; if you change your mind.How do I change the frequency of my subscription?<div data-block="true" data-editor="a8vlv" data-offset-key="d8n6f-0-0"><div data-block="true" data-editor="a8vlv" data-offset-key="d8n6f-0-0">Follow these steps to update your subscription frequency:</div><div data-block="true" data-editor="a8vlv" data-offset-key="eb7ll-0-0">1. When you&apos;re logged in to the customer portal, click&#xA0;Manage Subscription 2. Click&#xA0;Edit options&#xA0;underneath your product 3. Select your preferred frequency from the drop down menu 4. Select Save changes</div></div><div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"> </div>

Managing your subscription

How to apply discount codes, minimum spend requirements, and making the most of your loyalty points.

Can I add a discount code to a subscription order?To apply a loyalty reward to an existing subscription, your discount must be added at least 3 business days&#xA0;before your order is processed.&#xA0;Your order will also need to meet the minimum spend requirement for the reward.&#xA0; <div data-block="true" data-editor="fgl5" data-offset-key="43ksl-0-0">Apply a reward to your subscription</div><div data-block="true" data-editor="fgl5" data-offset-key="7jk7s-0-0">To get started, you&#x2019;ll first need to redeem your points to create a discount code.&#xA0;1. Log into your VG Insiders account &#x202F;&#xA0;2. Head&#x202F;to the&#x202F;Manage Subscription&#x202F;in the Customer Portal&#x202F;&#xA0;3. Click View and manage order4. Under your active product, enter your code in the Add a Discount Code field&#x202F;&#xA0;5. If your subscription order hasn&#x2019;t reached the minimum spend for your reward, you can add a product via the You Might Also Like section at the bottom of the page to qualify your order.&#xA0;Please note:&#x202F;You will have the option to select&#x202F;the product as a one time purchase for the full price&#x202F;or you can add it to your subscription with savings.&#xA0;</div><div data-block="true" data-editor="fgl5" data-offset-key="7jk7s-0-0" id="isPasted">Minimum Spend RequirementsThere is a minimum spend required to redeem your discount. See the table below for more information.<table border="1" cellspacing="0" cellpadding="0" style="margin-right: calc(56%); width: 44%;" id="isPasted"><tbody><tr><td valign="top" style="width: 29.0728%; background-color: rgb(64, 224, 208); text-align: center; vertical-align: bottom;"> Points</td><td valign="top" style="width: 29.54%; background-color: rgb(64, 224, 208); text-align: center; vertical-align: bottom;">Reward</td><td valign="top" style="width: 40.8919%; background-color: rgb(64, 224, 208); text-align: center; vertical-align: bottom;">Minimum Spend</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">100</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$5</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$70 AUD</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">200</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$10</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$100 AUD</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">300</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$15</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$100 AUD</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">400</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$20</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$100 AUD</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">600</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$30</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$100 AUD</td></tr><tr><td valign="top" style="width: 29.0728%; text-align: center; vertical-align: middle;">800</td><td valign="top" style="width: 29.54%; text-align: center; vertical-align: middle;">$40</td><td valign="top" style="width: 40.8919%; text-align: center; vertical-align: middle;">$100 AUD</td></tr></tbody></table></div>

Apply a reward to a subscription

Information on how to cancel an active subscription

How do I cancel my subscription?<div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"><div>It is great to see that you have been committed to your routine and we&apos;re sorry to see you go.&#xA0; 1. When you&apos;re logged in to the customer portal, click&#xA0;Manage Subscription 2. Click&#xA0;Edit option underneath the product that you&apos;re looking to cancel 3. Scroll down and click&#xA0;Cancel Subscription&#xA0;at the bottom of the page 4. You have a chance to share your feedback and click&#xA0;Next at the bottom of the page 5. Click Confirm Cancellation. You will receive an email to confirm this action.</div><div>Note: This must be completed for each item if you have various subscriptions.</div></div><div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"><div> </div></div>

Cancel a subscription

Information on subscriptions processing and upcoming order reminders

Starting a subscription is simple. When selecting Subscribe &amp; Save on a product page or at checkout, you&#x2019;ll be asked to choose your preferred delivery frequency (every 14, 30, 60 or 90 days). You&#x2019;ll also receive up to 20% off, along with a complimentary gift on your first order.Once your subscription is active, it will automatically renew based on your selected schedule.To give you time to make any changes, we send an Upcoming Order email three days before your next order is processed. This is your reminder to review your subscription and make any updates if needed.If you&#x2019;d like to reschedule, skip, swap or cancel your subscription, we require at least three business days before your next processing date.If you happen to miss this window, our team will always do their best to help. Simply reach out to us at <a data-start="1050" data-end="1068" rel="noopener">hello@vidaglow.com</a>, and we&#x2019;ll see what we can do to support you.

Why was my subscription order processed?

How to request support from our Customer Service team to make changes to your subscription

Managing your subscription should feel simple and flexible. Whether you&#x2019;d like to make a change or just understand how it works, we&#x2019;re here to help.<h4 data-start="561" data-end="588" id="when-to-make-changes">When to make changes</h4>Subscriptions are processed automatically based on your selected schedule. To make any changes, we recommend doing so at least three business days before your next order is due to process.We&#x2019;ll also send you an Upcoming Order email ahead of your renewal, so you have time to review and adjust if needed.<h4 data-start="908" data-end="933" id="missed-the-window">Missed the window?</h4>If your order has already processed, there may be limited time to make changes before it&#x2019;s dispatched. That said, our team will always do their best to support you.<h4 data-start="1102" data-end="1121" id="need-assistance">Need assistance?</h4>If you&#x2019;re unsure how to make a change, or something doesn&#x2019;t look right, feel free to reach out to us at <a data-start="1228" data-end="1246" rel="noopener">hello@vidaglow.com</a>. We&#x2019;re here to make sure your subscription works for you.&#xA0;Please refer to our customer service hours&#xA0;<a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here.</a>

Subscriptions

Signing up for a subscription

Managing your subscription

Apply a reward to a subscription

Cancel a subscription

Why was my subscription order processed?

I need help with my subscription