Journal

Vida Glow AU

<p id="isPasted"><strong><span style="color: rgb(0, 168, 133); font-size: 12px; font-family: Inter;">How do I swap my subscription?</span></strong></p><div data-block="true" data-editor="a8vlv" data-offset-key="eb7ll-0-0"><p data-offset-key="eb7ll-0-0"><span style="font-size: 12px; font-family: Inter;">1. <span style="color: rgb(0, 0, 0);">When you&apos;re logged in to the customer portal, click<strong>&#xA0;Manage Subscription</strong></span><br>2. Click<strong>&#xA0;Edit Options&#xA0;</strong>underneath your product<br>3. Click&#xA0;<strong>Swap for a different product&#xA0;</strong>at the top of the page<br>4. Make your selection and pick your delivery frequency<br>5. Click <strong>Confirm Swap&#xA0;</strong>to confirm the changes</span></p></div><div data-block="true" data-editor="a8vlv" data-offset-key="d8n6f-0-0"><div data-block="true" data-editor="a8vlv" data-offset-key="eb7ll-0-0"><br></div></div><div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"><br></div>

Information on how to swap products in your subscription for variety.

Swap subscription products

Subscriptions

How do I mix my collagen?

Can I take multiple Vida Glow products?

Can I take collagen during pregnancy or breastfeeding?

Does collagen have a taste?

How long does it take collagen to work?

Is Vida Glow suitable for sensitive skin?

Are Vida Glow products gluten-free?

Are Vida Glow products dairy-free?

Are Vida Glow products halal?

What products are suitable for vegans?

What products are suitable for vegetarians?

What products are suitable for pescatarians?

I have a shellfish/crustacean allergy, can I take Vida Glow products?

How do I submit a review?

General Questions

Signing up for a subscription

Apply a reward to a subscription

Cancel a subscription

I need to skip/reschedule my subscription

Change subscription frequency

Why was my subscription order processed?

I need help with my subscription

Add a one-time purchase to my subscription

Natural Marine Collagen

Pro Collagen+

Liquid Collagen Skin Health

Liquid Collagen Skin + Energy

Liquid Collagen Skin + Gut

Advanced Repair: Radiance+

Advanced Repair: Hairology

Clear Capsules

Luminous Capsules

Women's Health: Gut Pro

Women's Health: Multi 360

Women's Health: De-Stress

Women's Health: Sleep

Anti-G-Ox

Products

What is the VG Loyalty Program?

Joining the VG Loyalty Program

How do I redeem my points for a reward?

How do I apply my reward to my subscription?

I lost my reward code

My reward code isn't working

Minimum spend requirements for loyalty rewards

I want to revert my reward back to points

Birthday reward

Do my points or rewards expire?

How can I earn more points?

Loyalty and Rewards

I want to cancel my order

I need to change my order

I ordered the wrong product

How do I report an adverse reaction?

I have a quality concern about my product

Order Management

How do I update my payment details?

How do I change my email address?

I need to update my address

I logged in but I can't see my order/subscription

Can I merge multiple Vida Glow accounts?

Account

Shipping information

How do I track my order?

I received the wrong item

My parcel is being returned to sender, what do I do?

I am beyond my expected delivery time

I think my parcel is lost

Shipping & Delivery

Returns policy

Can I return my product if I change my mind?

I want to return a product I purchased from one of your retailers

What if my product is damaged?

Returns

Sustainability

Sourcing

Packaging

Sustainability and Sourcing

Swap subscription productsUpdated a month ago