Information on how to update your payment methods on your VG account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0"><div data-offset-key="6t06g-0-0">To update your account details, including your address or payment information, you can log into your customer portal <a href="https://shopify.com/authentication/8582140/login?client_id=085dd252-b060-4e40-852e-b4a1d1787f01&amp;locale=en-AU&amp;redirect_uri=%2Fauthentication%2F8582140%2Foauth%2Fauthorize%3F_cs%3D3AMP.S_AUNSW_t_t_1VTUE%252AxzQhihSuXUEuFYOA%26client_id%3D085dd252-b060-4e40-852e-b4a1d1787f01%26locale%3Den-AU%26nonce%3Def47d47b-eccb-426f-9a2a-a2bd4f676314%26redirect_uri%3Dhttps%253A%252F%252Fshopify.com%252F8582140%252Faccount%252Fcallback%26region_country%3DAU%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3DhWNBDohWRk8YhBxfkefvRlB4&amp;region_country=AU" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">here</a>. </div></div><div data-block="true" data-editor="944cp" data-offset-key="6smr-0-0"><div data-offset-key="6smr-0-0"> </div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0">From the dropdown menu in your account, select&#xA0;Profile&#xA0;to edit or add new details. You&#x2019;ll be able to manage your payment methods from here. Scroll down to Payment Methods and click Add.</div> <img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2026042001-3e088950-efea-4c1e-a76c-23ec8a9ccb47-3441f82c-9104-4d83-8dac-2c547554c7d2.png" style="width: 300px;" class="fr-fic fr-dii"><hr><hr>If you have any issues or require support with your subscription, please reach out to our Customer Service team at <a href="https://ausnz.vidaglow.com/pages/contact">hello@vidaglow.com</a>&#xA0;and we can send a link to request your payment method to be updated.</div></div></div><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"> </div>

How do I update my payment details?

Information on how to update your email address on your account

To update your account details, including your address or payment information, you can log into your customer portal <a href="https://shopify.com/authentication/4824733/login?client_id=0a48d24e-fb6a-44ce-aaeb-23432a2c6e11&amp;locale=en-US&amp;redirect_uri=%252Fauthentication%252F4824733%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW___eAarckyqRDihts7yfRe2cQ%2526client_id%253D0a48d24e-fb6a-44ce-aaeb-23432a2c6e11%2526locale%253Den-US%2526nonce%253D384b4048-d881-448f-bc8a-6b54cb7d9cd3%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F4824733%25252Faccount%25252Fcallback%2526region_country%253DUS%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0m4rtuqWfju9JfGQFA9&amp;region_country=US" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a>. <div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0"><hr><div data-block="true" data-editor="944cp" data-offset-key="1pmdo-0-0"><div data-offset-key="1pmdo-0-0">From the dropdown menu, select&#xA0;Profile&#xA0;to edit or add new details. You&#x2019;ll be able to manage your email addresses from this page.</div></div></div>

How do I change my email address?

Information on how to update your address on your account

<div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted">You can update your account details, including your saved address and payment information, by logging into your customer portal&#xA0;<a href="https://shopify.com/authentication/4824733/login?client_id=0a48d24e-fb6a-44ce-aaeb-23432a2c6e11&amp;locale=en-US&amp;redirect_uri=%252Fauthentication%252F4824733%252Foauth%252Fauthorize%253F_cs%253D3.AMPS_AUNSW___eAarckyqRDihts7yfRe2cQ%2526client_id%253D0a48d24e-fb6a-44ce-aaeb-23432a2c6e11%2526locale%253Den-US%2526nonce%253D384b4048-d881-448f-bc8a-6b54cb7d9cd3%2526redirect_uri%253Dhttps%25253A%25252F%25252Fshopify.com%25252F4824733%25252Faccount%25252Fcallback%2526region_country%253DUS%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNBE0m4rtuqWfju9JfGQFA9&amp;region_country=US" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a>.<div data-turn-id-container="request-WEB:7f751907-b8a5-4128-96a7-f494d86a7c72-29" data-is-intersecting="true"><section dir="auto" data-turn-id="request-WEB:7f751907-b8a5-4128-96a7-f494d86a7c72-29" data-turn-id-container="request-WEB:7f751907-b8a5-4128-96a7-f494d86a7c72-29" data-testid="conversation-turn-60" data-scroll-anchor="false" data-turn="assistant"><div data-conversation-screenshot-content><div data-message-author-role="assistant" data-message-id="6e612765-5297-44b8-8c07-c8f0951704bc" dir="auto" data-message-model-slug="gpt-5-5" data-turn-start-message="true" tabindex="0">From the dropdown menu, select Profile to view or update your details. You can manage your saved addresses from this page by scrolling to Addresses and selecting Edit on your default address, or Add to save a new one.If you have multiple addresses saved, please ensure the correct one is marked as your default address. This will be used for future orders placed through your account.<img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2026060503-e9a667de-cb18-4133-a1f2-3b169bc5feac-b64d97c0-a32d-4765-94bc-0650977e488b.png" style="width: 341px;" class="fr-fic fr-dii">If you have an active subscription, you&apos;ll&#xA0;also need to update your subscription details separately. To do this:<ol data-start="708" data-end="928"><li data-section-id="10yzqxw" data-start="708" data-end="755" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">Navigate to the Manage Subscription tab.</li><li data-section-id="1g0yzbv" data-start="756" data-end="823" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">Select View and Manage Order for your upcoming subscription.</li><li data-section-id="ffq4uv" data-start="824" data-end="928" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">Under Order Details, click Edit to update the delivery address for your next scheduled order.</li></ol>Please note that updating your account address will not automatically update the address linked to an existing subscription.</div></div><hr>If you have any issues or require support with your subscription, please reach out to our Customer Service team at <a href="https://ausnz.vidaglow.com/pages/contact" style=" text-decoration: none;">hello@vidaglow.com</a> and we can update these details for you.</section></div></div></div><div data-block="true" data-editor="944cp" data-offset-key="6t06g-0-0" id="isPasted"> </div>

I need to update my address

Find out what to do if you can't locate your order or subscription in your Vida Glow account.

If you can&apos;t see your order or subscription in your Vida Glow account, it&apos;s usually because it was placed using a different email address or completed as a guest checkout.Orders and subscriptions will only appear in your account if they were created using the same email address linked to your Vida Glow account.If you&apos;ve confirmed that you&apos;re logged in with the correct email address and still can&apos;t locate your order or subscription, please contact our Customer Service team at <a data-start="486" data-end="504" rel="noopener">hello@vidaglow.com</a> with the following information:<ul data-start="540" data-end="736"><li data-section-id="12eb2xv" data-start="540" data-end="574" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">Your order number (if available)</li><li data-section-id="ljrqdc" data-start="575" data-end="701" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">The email address used to place your order or subscription, or any alternative email addresses it may have been placed under</li><li data-section-id="17lrfr0" data-start="702" data-end="736" style="font-family: Inter; font-size: 12px; color: rgb(0, 0, 0);">A brief description of the issue</li></ul>Our team will review your request and help you locate your order or subscription.

I logged in but I can't see my order/subscription

Find out what to do if you have more than one Vida Glow account.

If you have more than one Vida Glow account and would like to combine them, our Customer Service team can help.Please contact us at <a data-start="197" data-end="215" rel="noopener">hello@vidaglow.com</a> with the email addresses associated with your accounts, along with any additional information that may assist us in locating them.Our team will review your request and advise you on the options available.

Account

How do I update my payment details?

How do I change my email address?

I need to update my address

I logged in but I can't see my order/subscription

Can I merge multiple Vida Glow accounts?