Information about the Vida Glow's Loyalty Program

<span style="box-sizing: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(26, 26, 26); font-family: Inter; background-color: rgb(255, 255, 255); float: none;">Vida Glow&#x2019;s Insiders loyalty is our membership program designed to reward Vida Glow customers with exclusive perks, free gifts and points you can redeem for discounts. The program includes four loyalty levels&#x2013;VG Newcomer, VG Enthusiast, VG Devotee, VG VIP&#x2013;and as you shop with Vida Glow, you will level-up through the tiers unlocking more perks as you go.<span style="box-sizing: inherit; color: rgb(22, 22, 22); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter;">&#xA0;<p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Deep dive into loyalty, <a href="https://ausnz.vidaglow.com/pages/vg-insiders-frequently-asked-questions" rel="noopener noreferrer" target="_blank">here</a>.

What is Vida Glow's Loyalty Program?

Information about joining the Vida Glow Loyalty Program

<span style="color: rgb(26, 26, 26); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">It&#x2019;s simple. All you need to do is create an account&#xA0;<a href="https://ausnz.vidaglow.com/account/register" rel="noopener noreferrer" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: var(--color-support-black); touch-action: manipulation; font-family: GalanoGrotesque, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">here</a><span style="color: rgb(26, 26, 26); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. Once signed up you&#x2019;ll be able to start earning points and view your tier level. Already have an account? You&#x2019;re a VG Insider!<p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Deep dive into loyalty, <a href="https://ausnz.vidaglow.com/pages/vg-insiders-frequently-asked-questions" rel="noopener noreferrer" target="_blank">here</a>.

How do I join the Vida Glow Loyalty Program?

Information about redeeming loyalty points.

When you reach the online checkout, make sure you are logged into your VG Insiders account. If you have enough points to redeem on your purchase, you&#x2019;ll be given the option to redeem your points on your order.&#xA0;<img width="602" src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/zKB3oxwyDe2rkVOL/2024041506-df092eaf-4d31-4511-b727-5c246ad7e506-90095015-3a74-42f2-ba8f-a31d9bfc3aa6.jpeg" alt="A screenshot of a computer

Description automatically generated" style="width: 364px;" class="fr-fic fr-dii">You can start redeeming your points once you have reached 100 points. There is a minimum spend required to redeem your discount.&#xA0;If you&#x2019;re logged in and still not seeing the points drop down at the checkout, make sure you have &#x2018;cookies&#x2019; enabled in your browser settings. If these are not enabled, unfortunately your purchases aren&#x2019;t trackable and therefore your points can&#x2019;t be allocated to your order.&#xA0;Express Checkout options like Shop Pay, PayPal and Amazon Pay skip over your VG Insider points. Meaning, if you&#x2019;ve opted for an express checkout option and aren&#x2019;t seeing your points, simply click the link that directs you to &#x201C;checkout as guest.&#x201D; This should redirect you back to the Vida Glow checkout where you&#x2019;ll find your points ready to redeem.&#xA0;Deep dive into loyalty, <a href="https://ausnz.vidaglow.com/pages/vg-insiders-frequently-asked-questions" rel="noopener noreferrer" target="_blank">here</a>.

How do I redeem my loyalty points?

You can add accumulated loyalty points to existing subscriptions. All other discounts are not eligible for use on subscription orders.To use loyalty points on your existing subscriptions, the discount must be applied&#xA0;5 business days&#xA0;in advance of the order being processed. The subscription also needs to meet the&#xA0;minimum spend&#xA0;requirements for redemption. This information can be found, here:<img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-e648b27d-c018-42d0-92cd-e17ac8784bdc-au%20min%20spens.png" style="width: 402px;" class="fr-fic fr-dib"> Here is a<a href="https://www.loom.com/share/8dcd585c9d6e4de199470b8dd516afdd?sid=4719f548-4a41-42b6-ae27-9c08e88f75b3" target="_blank">&#xA0;video&#xA0;</a>to walk you through the process. Or follow the instructions, here: To apply loyalty points to a subscription order, you will firstly need to redeem your points to create a code. This code is then added to your subscription order to apply the points.To get your code:<ul><li id="isPasted" style="font-family: Inter; font-size: 16px;">Log into your&#xA0;<a href="https://shopify.com/8582140/account/orders?locale=en&amp;region_country=AU" target="_blank" rel="noopener noreferrer">account.</a>&#xA0;</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-dcbf3feb-2391-405a-a850-dc99417c70b1-account%20.png" style="width: 111px;" class="fr-fic fr-dib"><ul><li id="isPasted" style="font-family: Inter; font-size: 16px;">Select to redeem your points now to use in your next purchase:</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-0d02faf9-74c7-4fa5-9acf-9879f581c4be-redeem%20now.png" style="width: 485px;" class="fr-fic fr-dib">Once selected:&#xA0; You will see the number of points you have available and your choices to redeem. Select to redeem the number of points you would like to use on your subscription (we suggest you check minimum spends before doing this).<img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-75a666fc-2a8e-40cc-b78c-6eed84826c9c-redeem.png" style="width: 300px;" class="fr-fic fr-dib"> Once you have confirmed you are sure and you would like to redeem, you will be given a code &gt; copy this code or store it for use later (this code is now your points value and cannot be transferred back to points).<img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-a6f09205-c011-499f-a0aa-8409c4e7aab6-code.png" style="width: 219px;" class="fr-fic fr-dib">&#xA0;<ul id="isPasted"><li style="margin-right: 0cm; font-size: 16px; font-family: Aptos, sans-serif; margin-top: 0cm; margin-bottom: 8pt; line-height: 13.8pt; background: white;">Navigate back to your&#xA0;account.</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-a6a887f1-3477-467b-9863-b5a7b0ff30ad-account%20.png" style="width: 175px;" class="fr-fic fr-dib"><ul><li style="margin-right: 0cm; font-size: 16px; font-family: Aptos, sans-serif; margin-top: 0cm; margin-bottom: 8pt; line-height: 13.8pt; background: white;" id="isPasted">Select Subscription:</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-5418eb44-bebc-4bc6-bd75-6f82c9e7b864-subscription.png" style="width: 402px;" class="fr-fic fr-dib"><ul><li style="margin-right: 0cm; font-size: 16px; font-family: Aptos, sans-serif; margin-top: 0cm; margin-bottom: 8pt; line-height: 13.8pt; background: white;" id="isPasted">&#xA0;Select Add Discount:</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-cb97722d-5dda-4a00-9c6c-f1bae6e7e68d-add%20discount.png" style="width: 300px;" class="fr-fic fr-dib"> <ul id="isPasted"><li style="margin-right: 0cm; font-size: 16px; font-family: Aptos, sans-serif; margin-top: 0cm; margin-bottom: 8pt; line-height: 13.8pt; background: white;">Apply the copied discount code:</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-d33431b7-bb74-4312-89fa-81c15178c3e0-apply%20discount%20code.png" style="width: 300px;" class="fr-fic fr-dib"> <ul><li style="margin-right: 0cm; font-size: 16px; font-family: Aptos, sans-serif; margin-top: 0cm; margin-bottom: 8pt; line-height: 13.8pt; background: white;" id="isPasted">You will see confirmation that the discount code has applied.</li></ul><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025102303-908b366d-d562-4ef1-b80b-bcbe843c05fe-discount%20added.png" style="width: 300px;" class="fr-fic fr-dib">That&#x2019;s it!

Can I redeem loyalty points on subscription orders?

<p id="isPasted" style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To access your birthday reward, add your birth date to your loyalty account by logging in. On your birthday we will send you an email with your special reward (please check your junk and spam folders for this email).&#xA0;<p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your birthday has been added to your account less than 30 days prior to your special day - you can expect to receive your voucher + points, 30 days after signing up.<p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Deep dive into loyalty, <a href="https://ausnz.vidaglow.com/pages/vg-insiders-frequently-asked-questions" rel="noopener noreferrer" target="_blank">here</a>.

I signed up for Birthday points but haven't received them, why?

What to do if you have redeemed points but not used them.

If you have chosen to redeem your points as a code for use against purchases, this code will remain a code until it is used. It will not revert back to points. Therefore, if you hit: <img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025041504-f7d0d200-83e4-47f6-84b0-0ba8864ab602-905135ff-f790-40b2-85b2-b8ee93b1da25.png" style="width: 198px;" class="fr-fic fr-dii">And have received a code:<img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025041504-34bf4ebb-cfb5-486a-81e4-23c698b36df1-8111879c-e20a-43ab-9bea-659b41196013.png" style="width: 202px;" class="fr-fic fr-dii">This code is the value of your points and can be used on any future purchase. To access your code, navigate to your VG Insiders account where you will see all the detail!

Loyalty and Rewards

What is Vida Glow's Loyalty Program?

How do I join the Vida Glow Loyalty Program?

How do I redeem my loyalty points?

Can I redeem loyalty points on subscription orders?

I signed up for Birthday points but haven't received them, why?

Where have my points gone?