Managing your subscriptionUpdated 2 days ago
How do I sign up for a subscription?
To create a subscription:
1. Go to Vida Glow's website and click 'Shop' in the top-left navigation panel.
2. Hover over 'By Product' and click you through to your desired product and flavour.
3. Above the 'Add to Bag' button, select 'Subscribe & Save'.
4. Select your delivery frequency and quantity, and click 'Add to Bag'.
Can I pause my subscription?
Of course, the beauty of a subscription is that it is fully self managed. You can edit or skip your subscription through the customer portal at any time. You can select your next order date or swap your product subscription, quantity and delivery schedule, and edit payment and shipping details.
How do I cancel my subscription?
You can edit or skip your subscription through the customer portal at any time. You can select to manage your next order by selecting 'manage subscriptions' on your account dashboard.
Any cancellations must be processed at least 3 days in advance of the subscription due date.
Can I add a discount code to a subscription order?
You can add accumulated loyalty points to existing subscriptions. All other discounts are not eligible for use on subscription orders.
To use loyalty points on your existing subscriptions, the discount must be applied 5 business days in advance of the order being processed. The subscription also needs to meet the minimum spend requirements for redemption. This information can be found, here.
Here is a video to walk you through the process. Or follow the instructions, here:
To apply loyalty points to a subscription order, you will firstly need to redeem your points to create a code. This code is then applied to your subscription order to apply the points.
To get your code:
- Log into your account.
Once logged in:
- Navigate to Beauty > Subscribe and Save
You will see the number of points you have available and your choices to redeem. Select to redeem the number of points you would like to use on your subscription (we suggest you check minimum spends before doing this).
Once you have confirmed you are sure and you would like to redeem, you will be given a code > copy this code or store it for use later (this code is now your points value and cannot be transferred back to points).
Once you have this code, navigate to your subscription dashboard (account):
Navigate to ‘View your next order’ > ‘Add discount’:
Apply the code that you copied:
You will see confirmation that the discount code has applied.
That’s it!