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VG Loyalty Program

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Vida Glow AU

If your order hasn&#x2019;t been processed yet, we may be able to assist with updates such as:<ul data-start="185" data-end="253"><li style="font-size: 12px; font-family: Inter; color: rgb(0, 0, 0);">Changing your delivery address</li><li style="font-size: 12px; font-family: Inter; color: rgb(0, 0, 0);">Adjusting items in your order</li></ul>If your parcel has already shipped, you may be able to redirect it via the tracking link provided in your shipping confirmation email. This is managed directly with the carrier.<hr>If you have any questions or need support, our team is here to help. Please note our customer service hours&#xA0;<a href="https://ausnz.vidaglow.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

Information on requesting a change to your order

I need to change my order

Order Management

How do I mix my collagen?

Can I take multiple Vida Glow products?

Can I take collagen during pregnancy or breastfeeding?

Does collagen have a taste?

How long does it take collagen to work?

Is Vida Glow suitable for sensitive skin?

Are Vida Glow products gluten-free?

Are Vida Glow products dairy-free?

Are Vida Glow products halal?

What products are suitable for vegans?

What products are suitable for vegetarians?

What products are suitable for pescatarians?

I have a shellfish/crustacean allergy, can I take Vida Glow products?

How do I submit a review?

General Questions

Signing up for a subscription

Apply a reward to a subscription

Cancel a subscription

I need to skip/reschedule my subscription

Swap subscription products

Change subscription frequency

Why was my subscription order processed?

I need help with my subscription

Add a one-time purchase to my subscription

Subscription

Natural Marine Collagen

Pro Collagen+

Liquid Collagen Skin Health

Liquid Collagen Skin + Energy

Liquid Collagen Skin + Gut

Advanced Repair: Radiance+

Advanced Repair: Hairology

Clear Capsules

Luminous Capsules

Women's Health: Gut Pro

Women's Health: Multi 360

Women's Health: De-Stress

Women's Health: Sleep

Anti-G-Ox

Products

What is the VG Loyalty Program?

Joining the VG Loyalty Program

How do I redeem my points for a reward?

How do I apply my reward to my subscription?

I lost my reward code

My reward code isn't working

Minimum spend for loyalty rewards

I want to revert my reward back to points

Birthday reward

Do my points or rewards expire?

How can I earn more points?

Loyalty and Rewards

I want to cancel my order

I ordered the wrong product

How do I report an adverse reaction?

I have a quality concern about my product

How do I update my payment method?

How do I change my email address?

I need to update my address

I logged in but I can't see my order/subscription

Can I merge multiple Vida Glow accounts?

Account

Shipping information

How do I track my order?

I received the wrong item

My parcel is being returned to sender, what do I do?

I am beyond my expected delivery time

I think my parcel is lost

Shipping & Delivery

Returns policy

Can I return my product if I change my mind?

I want to return a product I purchased from one of your retailers

What if my product is damaged?

Returns

Sustainability

Sourcing

Packaging

Sustainability and Sourcing

I need to change my orderUpdated 6 days ago