Journal

Vida Glow AU

This may be due to an incorrect address or not having been collected from a local post office within the holding period. please reach out to <a href="https://ausnz.vidaglow.com/pages/contact">hello@vidaglow.com</a> with your order number and any relevant details so our team can resolve this for you.

What to do if your tracking link says the parcel is being returned back to sender

My parcel is being returned to sender, what do I do?

Shipping & Delivery

How do I mix my collagen?

Can I take multiple Vida Glow products?

Can I take collagen during pregnancy or breastfeeding?

Does collagen have a taste?

How long does it take collagen to work?

Is Vida Glow suitable for sensitive skin?

Are Vida Glow products gluten-free?

Are Vida Glow products dairy-free?

Are Vida Glow products halal?

What products are suitable for vegans?

What products are suitable for vegetarians?

What products are suitable for pescatarians?

I have a shellfish/crustacean allergy, can I take Vida Glow products?

How do I submit a review?

General Questions

Signing up for a subscription

Apply a reward to a subscription

Cancel a subscription

I need to skip/reschedule my subscription

Swap subscription products

Change subscription frequency

Why was my subscription order processed?

I need help with my subscription

Add a one-time purchase to my subscription

Subscriptions

Natural Marine Collagen

Pro Collagen+

Liquid Collagen Skin Health

Liquid Collagen Skin + Energy

Liquid Collagen Skin + Gut

Advanced Repair: Radiance+

Advanced Repair: Hairology

Clear Capsules

Luminous Capsules

Women's Health: Gut Pro

Women's Health: Multi 360

Women's Health: De-Stress

Women's Health: Sleep

Anti-G-Ox

Products

What is the VG Loyalty Program?

Joining the VG Loyalty Program

How do I redeem my points for a reward?

How do I apply my reward to my subscription?

I lost my reward code

My reward code isn't working

Minimum spend requirements for loyalty rewards

I want to revert my reward back to points

Birthday reward

Do my points or rewards expire?

How can I earn more points?

Loyalty and Rewards

I want to cancel my order

I need to change my order

I ordered the wrong product

How do I report an adverse reaction?

I have a quality concern about my product

Order Management

How do I update my payment details?

How do I change my email address?

I need to update my address

I logged in but I can't see my order/subscription

Can I merge multiple Vida Glow accounts?

Account

Shipping information

How do I track my order?

I received the wrong item

I am beyond my expected delivery time

I think my parcel is lost

Returns policy

Can I return my product if I change my mind?

I want to return a product I purchased from one of your retailers

What if my product is damaged?

Returns

Sustainability

Sourcing

Packaging

Sustainability and Sourcing

My parcel is being returned to sender, what do I do?Updated 6 days ago